Support Centre

We're here to help. Get in touch or find answers below.

Contact Us

For any questions, issues, or feedback, email us directly and we'll get back to you within 1–2 business days.

support@prepsmart.net.au

Subscriptions & Refunds

Cancel anytime: You can cancel your subscription at any time from Account Settings → Subscription. Your access continues until the end of the billing period.

Refund requests: We offer refunds within 7 days of purchase if you're not satisfied. Email us at support@prepsmart.net.au with your account email and reason.

iOS/Android billing: Subscriptions purchased through the App Store or Google Play are managed by Apple/Google. Contact their support or visit your device's subscription settings to manage or cancel.

Billing issues: If you've been charged incorrectly, email us with your receipt and we'll resolve it promptly.

App Help

How do I generate a weekly meal plan?

Go to Smart Weekly Plan from the home screen and tap "Generate My Plan".

How do I swap a meal?

Tap any meal card in your weekly plan and select "Swap Meal" to replace it.

How do I add items to my pantry?

Navigate to Pantry Dashboard and tap "+ Add Item".

My plan isn't loading — what should I do?

Try pulling down to refresh, or logging out and back in. If it persists, email us.

How do I track my protein goal?

Set your goal in Account Settings → Nutrition Setup, then your daily meals will show progress toward your target.

Privacy & Legal

We take your privacy seriously. Your personal data is never sold to third parties.

PrepSmart — ABN available on request · support@prepsmart.net.au