Privacy Policy

Account information: When you register, we collect your email address and name.

Health & body data: You may optionally provide information such as weight, height, age, and activity level. This is used solely to generate personalised calorie estimates and meal planning features.

Profile & preferences: Fitness goals, dietary preferences, and calorie targets you provide during onboarding.

Usage data: Recipes viewed, meal plans accessed, features used, and app interaction patterns.

Device information: Device type, operating system version, app version, and unique device identifiers.

Payment information: Subscription purchases made through the Apple App Store or Google Play Store are processed entirely by Apple or Google under their respective privacy policies. Web-based subscriptions are processed by Stripe, Inc. We do not store credit card numbers or payment card details. Stripe may collect billing address information during checkout as required for tax compliance.

• To provide, personalise, and improve PrepSmart features and meal recommendations
• To generate personalised calorie estimates based on user-provided details (weight, height, age, activity level)
• To manage your account and subscription
• To send transactional communications (subscription receipts, account updates)
• To analyse usage patterns and improve the app experience
• To respond to support requests and enquiries
• To comply with legal obligations

We do not use your information for advertising or third-party tracking. Health-related data is used for general wellness purposes only and is not intended to provide medical advice, diagnosis, or treatment.

We do not sell, rent, or trade your personal information. We may share data only in the following limited circumstances:

• Service providers: Trusted vendors who help operate the app (cloud hosting, analytics) under strict confidentiality agreements
• App stores: Apple and Google manage subscription billing under their own privacy policies
• Legal requirements: If required by law, court order, or to protect the rights and safety of our users

We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security reviews. Data is stored on secure cloud infrastructure. No method of electronic transmission is 100% secure — we cannot guarantee absolute security, but we take it seriously.

We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account, we will remove your personal data within 30 days, except where we are legally required to retain certain records (e.g. transaction records for tax compliance).

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your account and associated personal data
• Opt out of non-essential communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

To exercise any of these rights, contact us at privacy@prepsmart.net.au

PrepSmart is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will promptly delete it.

The app may contain links to third-party websites or integrate third-party services. We are not responsible for the privacy practices of those services. We encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. Material changes will be notified through the app or via email. The "Last updated" date at the top of this page will always reflect the current version. Continued use of PrepSmart after any changes constitutes acceptance of the updated policy.

For privacy-related questions, data access requests, or to report a concern: